2.4× casework throughput.
Same headcount.
The problem
A boutique EU law firm specialising in international tax and immigration was bottlenecked at intake. Document preparation, cross-jurisdictional filings, and client status reporting consumed the majority of the team's capacity. Every new client increased the pressure on the same fixed headcount. The firm had been trying to hire out of the problem for two years.
What we built
We mapped the actual intake and processing workflow — not the version management described, but the version the team ran. The automation covered document extraction and classification, jurisdiction-specific document generation from structured intake data, and automated client status reporting. All deployed inside the firm's existing systems. No new tools for clients. No disruption to ongoing matters during deployment.
The outcome
The three-person operation running core casework was reduced to one operator — handling 2.4× the previous volume. The two freed partners moved to business development. Within six months the firm was hiring again: not to keep pace with existing load, but to grow into demand they had previously been unable to serve.
- 3 lawyers → 1 operator on core processing
- ~2.4× casework throughput
- Partners redirected to client acquisition
- Hiring resumed — for growth, not capacity